2025/12/22
Thank you for using skyticket.
Google has announced that changes will be made to the specifications of its email service, "Gmail," starting in January 2026. Consequently, customers who use the web version of Gmail to manage or receive emails from non-Gmail addresses (addresses other than @gmail.com) may stop receiving important notifications and reservation confirmation emails from our company. If you fall under the category below, please review the following details and take the necessary actions by the recommended deadline. ■ Who is Affected This applies to customers whose registered email address is NOT @gmail.com (e.g., @yahoo.co.jp, @outlook.com, @icloud.com, mobile carrier email, etc.) and who fit the following description: • Affected: You use the "Web version of Gmail" (on a PC, etc.) to fetch/receive emails from other providers (using POP settings). • Not Affected: Your registered address is "@gmail.com". You receive external emails via the Gmail App on a smartphone (without special manual configuration). You use Google Workspace (custom domain). ■ Details of Gmail Specification Changes Timeline: Phased implementation starting January 2026. Change: Reduction of functionality regarding the "receiving external email addresses" feature on the web version of Gmail. Impact: You may become unable to receive reservation confirmation emails (for flights, hotels, rental cars, buses, ferries, etc.), important notices, or campaign information from us. ■ Recommended Actions (Please select one) We strongly recommend completing one of the following actions by the end of December 2025. [Method A] Change your registered email address to "Gmail" (Recommended) Access the skyticket "My Page" or "Booking Confirmation Page." From the application details screen, please change your contact email address to an existing @gmail.com address. [Method B] Receive emails via other software or apps Please change your setup to check emails directly using dedicated mail software such as Outlook or Thunderbird, or via the official app/website provided by your email service provider. [Method C] Use Auto-Forwarding Access the settings of your current email service (e.g., @yahoo.co.jp) and set up "Auto-Forwarding" to forward incoming mail to your Gmail address. ■ Frequently Asked Questions (FAQ) Q: Why is this action necessary? A: This change is due to security enhancements by Google and a transition toward a safer communication environment. Q: When do I need to make these changes? A: To ensure readiness before the specification changes begin in January 2026, we ask that you complete these procedures by the end of December 2025. If you have any questions regarding this matter, please feel free to contact us.
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